Senior Associate, Telecom and Digital Infrastructure, OSS/BSS - Global Capability Center

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work - guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.

The Team

Our Performance Improvement team provides Business Transformation and Performance Improvement Services to Corporates, Investors, and their portfolio companies, delivering –

• Performance improvement via cost reduction and revenue growth programmes
• Large, complex organizational restructuring and business transformation
• Rapid Results Program, which helps to quickly and effectively assess business process management risks and identify key areas impeding performance
  
  

How You Will Contribute

As Senior Associate, you will be working closely with Directors, Senior Directors and Managing Directors in a flat team structure. You will likely lead OSS/BSS transformation and operational support work streams and benefit from constant exposure to the senior members of the team and client, and gain on-the-job learning and development, leveraging on their substantial experience. You come with a proven track record in consulting case experience, market research, IP development. This role involves hands-on analysis and development client ready output to drive strategic decision-making for our corporate and private equity clients. The ideal candidate will combine functional & technical expertise with strong individual contributor skills to deliver impactful solutions across various TDI domains

Considering the pace of targeted growth, we are keen to find people who are entrepreneurial, driven by a passion to drive significant growth (people who can think in multiples of growth rather than percentages), are comfortable with ambiguity, will roll up the sleeves and be hands on to get things done and can be independent requiring limited cover. The role will be initially based in Gurgaon. However, the person should be open to travel as and when needed and should be open to relocate to any location our Capability Center scales and decide to relocate.

Key Responsibilities

• Lead OSS/BSS Solution Design & Transformation Delivery
• Collaborate with clients and onshore case teams to gather and analyse business requirements, translating them into due diligence specifications and process improvements, especially within telecom and digital infrastructure contexts.
• Lead OSS/BSS workstreams end-to-end — turning business requirements into solution designs across OSS, BSS, CRM, billing and network systems
• Lead OSS/BSS data and cloud migration — mapping legacy data to new systems, checking data quality, planning cutover, and validating results across customer, product, order, billing and inventory data
• Review current OSS/BSS systems and processes, and design the future-state model across the order-to-cash, quote-to-order, order-to-activate and trouble-to-resolve journey
• Support OSS/BSS transformation, modernization and vendor evaluations, using TM Forum standards (Frameworx, ODA, eTOM)
• Benchmark OSS/BSS and network operations performance (SLAs, service quality, NOC/field service, revenue assurance) to spot improvement opportunities
• Works closely with case teams to deliver consulting engagements that combine strategic insight with hands-on implementation of technology solutions aligned to business goals. This includes change management and innovation enablement
• Supporting sales and proposal efforts by developing domain-specific expertise, thought leadership, and market perspective in media, telecom, or technology sub-sectors
• Own medium to complex work-streams with support from supervisors
• Perform benchmarking across relevant TDI financial and operational metrics to identify areas of potential underperformance
• Work with different analytical tools with focus on building expertise in Power BI, Alteryx/ Python, Excel and PowerPoint
• Own stakeholder relationships
• Interpret, understand and break-down client data/ requirements and project goals across various scenarios and adapt to them
• Communicate information/ insights, and the impact of the analyses to the clients and internal team
• Manage important work streams and own key business processes to solve client problems
• Participate & Lead meetings with senior clients, A&M Managing Directors, and third parties about your workstreams. Lead pitch preparation with senior staff and support business development and marketing efforts
• Prioritization and Growing A&M
• Identifying project needs and milestones to manage & accomplish assigned work by agreed deadlines
• Collaborate with team members to create and deliver client outputs
• Contribute to office management roles (such as trainings, marketing, recruitments etc.)
  
  

Qualifications

• Approximately 3-8 years of experience within a leading telecom operator or strategy Consulting/ operational Consulting house is preferable. MBA candidates are preferred
• Preferrable hands-on experience delivering engagements on US markets/ for US clients
• Strong telecom domain experience with meaningful, hands-on OSS/BSS exposure – for OSS/BSS implementation, transformation or migration program
• Strong working knowledge of OSS/BSS platforms and telecom architecture — inventory, service assurance, provisioning/orchestration, CRM, product catalogue, order management, billing, charging, mediation and revenue management
• Hands-on experience or exposure to leading OSS/BSS platforms — e.g., Amdocs, Netcracker, Salesforce Communications Cloud (Vlocity), Oracle Communications/Siebel/BRM/UIM/OSM, ServiceNow (ITOM, CSM, Order Management) or equivalent
• Familiarity with system integration concepts (REST APIs, microservices, event-driven architecture) and working knowledge of TM Forum standards (Open APIs, Frameworx, SID, eTOM, ODA) and ITIL
• PowerPoint skills – preparation of defect-free, high-quality client presentations
• Excel modelling skills – structuring data within Excel to draw conclusions and support timely client decision-making
• Working knowledge of Power BI or Tableau for data visualization; exposure to Python and/or SQL is desirable but not mandatory
• Familiarity with Agile/Scrum delivery methods in a telecom transformation context
• Excellent analytical, problem-solving, business acumen, writing, research and presentation-building skills; attention to detail and striving to produce defect free deliverables
• Excellent communication and interpersonal skills, with the ability to work effectively in a global team environment
• A strong team player and demonstrated ability to motivate team members
• High integrity that is characterized by the ability to deliver messages even when they are difficult to hear
  
  

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.