Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.
The Team
The Service Catalogue & Operations Coordinator is responsible for the day-to-day management and accuracy of the enterprise software catalogue and provides critical operational support across the Software Review function. This role ensures catalogue integrity, supports intake and review workflows, and enables smooth coordination across legal, security, compliance, and stakeholders. The coordinator acts as the operational backbone of the team, ensuring continuity, data quality, and SLA adherence
How You Will Contribute
- Service Catalogue Management:
- Maintain and continuously update the global software catalogue, including approved applications, versions licensing models, and ownership details.
- Ensure catalogue accuracy, metadata quality, and alignment with security, compliance, legal, and internal policy requirements.
- Support catalogue governance by tracking software lifecycle status, review dates, and required re-assessments.
- Operational Coverage & Workflow Coordination:
- Provide backup operational coverage for:
- Software request intake and initial triage
- Legal and contract review queue coordination
- Vendor documentation and evidence collection
- Coordination of cross-functional workflows between IT, Legal, Security, GRC, ITAM, and business teams to ensure timely progression of requests.
- Monitoring of queue health, SLA adherence, and hand-offs across review stages, escalating risks or bottlenecks as needed.
- Renewals, Reporting & Operational Insight:
- Track software renewals, expirations, and upcoming re reviews to support proactive planning and risk management.
- Support operational reporting, dashboards, and monthly service reviews, ensuring accurate and reliable data.
- Identify trends or improvement opportunities across requests, catalogue usage, and review timelines.
- Process & Continuous Improvement
- Assist in maintaining process documentation, playbooks, and knowledge articles.
- Support continuous improvement initiatives focused on automation, data quality, and operational efficiency.
Qualifications
- 5+ years experience in IT operations, service management, software asset management, or procurement support or a related operational role within an enterprise or consulting environment.
- Familiarity with ServiceNow or comparable ITSM / workflow platforms.
- Hands‑on experience maintaining enterprise software or service catalogues, including metadata accuracy, lifecycle status, and review tracking.
- Proven experience supporting cross‑functional workflows involving IT, Legal, Security, Risk/Compliance, and business stakeholders.
- Strong organisational and multitasking skills, with the ability to manage multiple workstreams concurrently.
- Demonstrated ability to manage operational queues, SLAs, and hand‑offs across multiple workstreams and time zones.
- Ability to read and interpret software licensing terms, contracts, and compliance-related documentation with a high level of accuracy.
- High attention to detail and a service-oriented, operational mindset.
- Bachelor's degree in information systems, Business, Operations Management, or a related field (or equivalent practical experience)
- Proven experience supporting professional services or consulting environments
- Exposure to software governance, IT asset management (ITAM), vendor management, or compliance/risk functions.
- Experience supporting process improvement, automation, or operational reporting initiatives.
- Experience working with third-party managed service providers
- Pragmatic, service-oriented, and outcome-focused
- Comfortable operating in fast-paced, low-bureaucracy environments
- High attention to detail with strong ownership mindset
- Collaborative approach with the ability to influence without formal authority
- Strong alignment with A&M's core values and culture
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Culture & Values
At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
