Senior Associate Sales & Retention

Hiring for Sr. Associate - Sales & Retention for Navi Mumbai

Job: Sr. Associate - Sales & Retention

Job Type: Full time

Job Location: On-site - Navi Mumbai,Airoli

Process: Voice (30%) & Chat Process (70%)

CTC - 5.5 LPA + Incentives + Bonus

Company is a global business and digital transformation company delivering customer experience, technology and digital solutions for leading brands. With a strong people first culture, company offers growth, learning and career opportunities in a dynamic work environment.

ROLE OVERVIEW

This role blends Customer Support and Inbound Sales helping customers resolve issues, answer questions and recommend the right solutions. You'll support users of the world's leading creative software platform while delivering great customer experiences and driving revenue.

KEY RESPONSIBILITIES

· Deliver great customer support with empathy, clear communication & quick resolution.

· Drive sales through the right products & solutions. Improve retention by identifying risks.

· Use customer insights to personalize support & outcomes.

· Guide customers on workflows, AI tools, licensing & subscriptions.

· Troubleshoot basic technical issues & support solution-led conversations.

· Manage leads, accounts & orders efficiently

QUALIFICATION

Eligibility: High school diploma (10+2) or equivalent experience I Advanced English proficiency

Experience: 1 - 3 years in sales or customer support, preferably in tech or SaaS. Experience using CRM tools and managing sales pipelines is a plus.

Regards,

Neha Khandelwal

[Confidential Information]

Note - We kindly request you not to contact us on our office number. If your profile matches our requirements, we will reach out to you directly.