Senior Associate Renewals Manager

Description

• Oversee a high volume, transactional book of business
• Engage with customers approx 120 days prior to expiration
• Propose Services and training credits and Premium Support
• Evaluate coterm opportunities to streamline transaction processes
• Understand negotiation tactics
• Identify upsell/cross-sell/expansion opportunities
• Develop understanding of customer s approval processes and budget cycle
• Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks
• Maintain consistent updates of Salesforce CRM tool for pipeline management
• Ensure accurate forecast of renewals pipeline as defined by the business

Qualifications include:

• 2-4 years prior experience in Renewals Management
• Proficient in Microsoft Office suite with an intermediate knowledge of Excel
• Salesforce or prior CRM experience required
• Ability to multi-task and meet metric deadlines
• Strong problem solving, reasoning skills and an eye for details
• Strong oral, written and interpersonal skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate degree or equivalent work experience, bachelors degree preferred