Senior Associate-Query Management

Key Deliverables:

• Ensure timely and accurate resolution of supplier queries related to invoicing and payments
• Identify query patterns, conduct RCA, and implement permanent resolutions to reduce recurrence
• Perform quality checks on resolved queries and contribute to internal control improvements
• Prepare and analyse management reports to improve supplier satisfaction and process transparency

Role Responsibilities:

• Manage query volumes and support load distribution across the team
• Reconcile supplier accounts and flag high-risk cases with proactive insights
• Recommend and document control enhancements across query management workflows
• Collaborate cross-functionally to ensure end-to-end query resolution with a customer-centric approach