Job Requirements
Role/Job Title:Senior Analyst-QA
Business:Retail Assets
Function/ Department:Credit COE
Roles & Responsibilities:
To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit process and vendors
- Devise and Deploy QA process in collateral & Non collateral product processes
- Measure / Monitor & publish QA scores across credit process / underwriting and Vendors
- Share Inputs from QA & Hindsighting process to improve credit process
- Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions
- Onboard and Manage QA vendors for effective functioning
Secondary Responsibilities:
Drive collaboration with internal stakeholders to develop implementation plans for new / reengineered process .
- Evaluate the growth strategy and plan scalability across credit process and products
- Recommend process changes in order to improve service efficiency and quality across Credit
- Monitor the defined business plan laid out during yearly planning.
Key Success Metrics:
QA Metric , Vendor management , Quantum and periodicity of MIS .
