Why IIDE
IIDE is Asia's most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.
About The Role
As the Senior Associate - Program Management, Student Success (PG Programs) for our flagship 11-month offline Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team.
What You'll Do
Program Oversight:
- Supervise the seamless delivery of the 11-month PG program, ensuring all milestones, from onboarding to graduation, are met with excellence.
- Own the entire student lifecycle, focusing on engagement, retention, and satisfaction throughout the program.
- Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving efforts to achieve and maintain high benchmarks.
Escalation And Issue Management
- Manage and resolve escalations effectively, providing timely solutions to student/trainer concerns.
- Delegate and monitor daily tasks among team members, ensuring they align with organizational goals and program standards.
Team Leadership
- Mentor & Work alongside a team of 3-5 professionals, ensuring smooth operations and fostering a culture of collaboration and accountability.
- Collaborate with academic teams to schedule trainers and manage faculty resources efficiently while adhering to budget constraints.
Academic Event Management
- Plan and oversee key program events such as orientation, project presentations, internships, co-curricular activities, and convocation, ensuring they run smoothly and meet objectives.
- Maintain a balance between internal and external faculty while adhering to quality standards and cost considerations.
Process And Operational Efficiency
- Define and streamline workflows for program delivery, ensuring optimal outcomes for students and trainers.
- Leverage tools and systems, including ticketing software, to manage queries and processes effectively.
Data-Driven Insights
- Continuously monitor attendance, assignment submissions, internships, placement data, and retention trends to identify areas of improvement.
- Utilize data to generate actionable insights and implement strategies that enhance student success and program effectiveness.
Industry Engagement
- Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience.
- Provide ongoing support to trainers, addressing course delivery-related queries.
Career Development Assistant
- Assist students in resume building, interview preparation, and job search strategies.
- Offer guidance to help students achieve their career aspirations.
- Work with students to identify their strengths and interests.
Stakeholder Collaboration
- Work closely with cross-functional teams, including admissions, placement, and academic leadership, to align efforts and optimise outcomes.
- Partner with placement teams to ensure high placement rates and positive career outcomes for students.
Additional Duties
- Take on other responsibilities within the broad scope of program management as directed by senior management.
Must-Have
Who You Are:
- 4-6 years of professional experience in a student-facing role, preferably within education or ed-tech.
- Proven leadership experience in managing teams of 3-5 members with demonstrated success in achieving collective goals.
- Strong analytical skills and a problem-solving mindset, with a track record of driving innovative solutions.
- Exceptional communication skills with the ability to manage multiple stakeholders effectively.
- Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.
Should Have
- Proficiency in using ticketing software and other operational tools for efficient query and process management.
- Experience in process optimization and implementing strategies to enhance operational efficiency.
Nice To Have
- Certifications or training related to education management, leadership, or process improvement.
- Additional skills or experience that add value to program delivery and student success.
Compensation And Details
- Designation: Senior Associate - Program Management, Student Success (PG Programs).
- Compensation: As per company standards
- Experience: Minimum 4-6 years.
- Age: 2535 years.
