Senior Associate - People Success Partner

People Success Partner

Location: Urban Company HO, Gurgaon

About Urban Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and moreall delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand support to help them succeed.

Urban Company started out as UrbanClap in November 2014, when its founders realized that the home services industry was largely unorganized, fragmented, and offline. Customers found it difficult to access quality services in a convenient manner, and service professionals struggled due to reliance on multiple middlemen. The founders launched Urban Company to disrupt the industry with a focus on three key principles:

• Customer Love: Build a platform that offers truly delightful and differentiated services.
• Partner Empowerment: Build a deep, full-stack partnership with service partners to improve their earnings and livelihoods.
• Technology First: Bring innovation and technology to an age-old industry.

About the Role

As the People Success Partner, you will be responsible for driving and executing key talent development and DEI initiatives at Urban Company. In this role, you will work closely with business leaders and the HR team to design and implement programs that foster leadership development, enhance learning experiences, and promote a culture of inclusion. You will also oversee the end-to-end execution of learning programs, DEI strategies, and career development pathways for employees.

This role requires a passion for talent development, a keen understanding of the business needs, and an ability to lead cross-functional teams to create impactful learning experiences and organizational programs. You will play a critical role in shaping the learning culture and supporting Urban Company's growth through people-centric strategies.

What You'll Do:

• Strategic People Partnership: Collaborate with business leaders to co-create the annual operating plan, manpower strategy, and people priorities aligned with business objectives.
• Talent as a Growth Driver: Drive talent conversations, succession planning, and performance reviews to build a strong pipeline of future leaders.
• Managerial Capability & Culture: Enable managers with toolkits and programs that help them build thriving teams, strengthen decision-making, and retain top talent.
• Performance & Growth Enablement: Facilitate growth pathways, career progression frameworks, and performance conversations that directly impact business outcomes.
• Data-led Insights: Translate people metrics (attrition, engagement, productivity) into actionable strategies for improving organizational health.
• Engagement Levers: Design listening mechanisms (check-ins, surveys, feedback loops) to surface team pulse, improve alignment, and reduce attrition.
• Survey Management: Lead the end-to-end management of Pulse Surveys and Manager Feedback Surveys for the entire organization.
• Vendor Management: Liaise with external vendors to roll out surveyshandling everything from customization and tool troubleshooting to invoicing and timely payments.
• Onboarding Strategy: Ideate and design the Campus Onboarding journey, including session content, facilitator alignment, and the overall roadmap for new joiners.

This Role Is Right for You If:

• 2-3 years of experience in business partnering, people strategy, or related roles.
• Strong ability to influence leaders and connect people strategy with business impact.
• Analytical, data-driven mindset with problem-solving skills.
• High ownership and execution bias, with comfort in fast-paced, growth environments.
• Excellent communication and stakeholder management skills
• Strong background in project management, highly organised, detail-oriented and can handle multiple initiatives at once with a focus on execution and results.
• Self-starter with a proactive approach, able to work independently and manage competing priorities.

At Urban Company, you'll be part of a fast-growing, dynamic team that's making an impact in an ever-evolving industry. You'll have the opportunity to drive meaningful change and contribute to shaping our organizational culture, while working alongside passionate colleagues in an innovative environment.