Responsibilities:
- Ensure invoice disputes are handled professionally and promptly, adhering to all necessary guidelines.
- Research results must be well-supported and documented; dispute re-assignments should be properly managed.
- Collaborate with other departments and subject matter experts during the review process.
- Assign dispute statuses accurately for visibility.
- Use and manage the Root Cause Platform correctly.
- Maintain excellent internal and external customer service.
- Process credits and debits according to guidelines.
- Drive continuous improvement.
- Manage and resolve stretch assignments and special project work.
- Proactively identify and resolve issues before dispute creation.
- Identify root causes of disputes and collaborate with teams to solve and prevent future disputes.
- Handle high-level account and project assignments as needed.
- Ensure Global QC is maintained.
- Track and report departmental KPIs.
- Participate in training for departmental new hires.
- 85%: Review, research, distribute, reassign, and resolve invoice disputes; process credits and debits; document and update disputes in GetPaid.
- 10%: Critical analysis and decision making.
- 5%: Participate in one-on-one sessions, continuous improvement activities, ongoing training, and other departmental support tasks, including special project
Location: Pune
Requirements:
- High School Diploma.
- Business Administration or Finance-related student or graduate.
- At least 2 years experience in Credit & Collections and/or Dispute Management.
- Critical Thinking, Results-Oriented, Teamwork.
- Analytical/Technical Expertise (knowledge of collections and disputes), Communication & Influencing (clear oral and written communication, stakeholder engagement).
- Technical Knowledge:Excel, Power BI, Cloud Database.
- Systems Knowledge: GetPaid, SAP, HighRadius.
- Financial Control and Compliance: Understanding of financial transactions (statements, invoices, debit and credit notes).
- Operational Excellence: Continuous Improvement and time Management.
- Strong oral and written communication skills for sharing data and information at all business levels.
- Leadership & Management Effectiveness: Works well under pressure and in a deadline-oriented environment. Models winning behavior and a positive attitude.
- Builds Relationships: Actively develops strong relationships across the unit and with other departments.
- Impact and Influence: Applies effective questioning, communication, and influencing skills to share insights, commit stakeholders to action, and promote continuous improvement.
- Physical Demands: Sitting for long periods of time
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