Senior Associate - Order Management

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of SA, Order Management

In this role, you will be responsible for 1) End to end Order Entry (2) Understanding of the OTC cycle (3) Reporting, interpretation & strategy building

Responsibilities

• Understanding of the OTC cycle and where Order Entry fits

• To have an understanding of the Order Management process from the start to the end

• Understanding of the Supply chain industry specifically Steel Industry

• Should be capable of Design thinking

• Respond to customer inquiries and problem escalations

• Maintain a thorough understanding of client process and policies

• Provide excellent customer service to our customers

• Responsible to demonstrate capacity for critical thinking and analysis.

• Responsible to showcase strong work ethics, with the ability to work well both independently and within the context of a larger team-oriented environment

• Candidate should be comfortable with 5 days working and should be flexible w.r.t timings.

• Excellent verbal and written communication skill

• Proficient in Excel and Advanced Excel

• Ability to interact with customer independently

• Facilitation skills/ excellent communication and presentation skills - Ability to interact with all levels of management, strong presentation skills with clear and concise communication

Qualifications we seek in you!

Minimum qualifications

• Bachelors in Engineering / Masters in Engineering

• Any graduate degree or equivalent or Master's degree with a strong academic record

Preferred qualifications

• Oracle EBS or any other ERP tool

• Worked in Steel Industry based order entry processes

• Previous experience in a customer service role chat/email

• Should be able to work independently and capable to lead projects

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach demonstrated proficiency with written English and with neutral English accent

• Must be able to work on a flexible schedule (including weekend shift )

• Strong attention to detail.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.