Senior Associate - Operations

• Provide timely and accurate response to assigned internal and external customers
• Collaborate with underwriters to establish target dates and communicate coverage recommendations
• Responsibilities include account set-up, quoting, proposals, policy issuance, policy administration requests, and account service
• Assist in reviewing documentation received for completeness and request missing information
• Document and maintain unit processes and procedures and disseminate information to the applicable team
• Screen transactions to determine authority and process and/or refer to underwriter per established guidelines
• Gather rating elements from applications, UW instructions, WC rating bureaus, NCCI, Reference Connect, and company guidance to rate new or renewal business
• Input information and rating elements into the policy rating system with a high degree of accuracy
• Review output to ensure proper rating elements were applied
• Maintain rating documentation using paperless policy environment per established guidelines
• Provide endorsement quotes on demand
• Develop relationships and work within team and across departments to ensure customer tasks are completed and customer response expectations are achieved
• Initiate and facilitate renewal process in collaboration with underwriter and professional communication with producer
• Resolve customer service issues
• Ensure proper initiation and completion of incoming requests for policy issuance, quote requests, endorsement, and policy administration
• Identify areas for improvement, with recommendations for process, procedure, or system changes

Qualifications:

• Minimum 6+ months experience in P&C Insurance background with Underwriting Support experience (Issuance, Endorsements) required for Associate
• Minimum 12+ months experience preferred