Senior Associate (MDWI)

Responsibilities

• To interview migrant domestic workers (MDWs) in their native language and at times in other languages with the help of interpreters, if necessary, either face-to-face or by other means for the purpose of understanding their employment and welfare conditions.
• Render assistance or provide advisory on employment related issues (both to MDWs and employers).
• Escalate infringement of employment and welfare to the relevant authorities.
• Collate and record responses of interviewees onto a custom-designed interview platform, and the collation of reports.
• Perform general clerical duties such as answering phones, appointment scheduling, calling employers to missed interview, letter printing and folding, entering data into spreadsheets, photocopying and collating.
• Other duties as assigned by organisation/supervisor/ centre manager.

Requirements

• GCE O, A Level, Diploma (in any discipline), or equivalent
• Minimum 2 year of relevant experience as a receptionist, office administrator or customer service officer
• Proficient in MS Office applications is a must. (i.e. MS Word, MS Excel, MS PowerPoint).
• Ability to converse in MDW's native language (such as Burmese, Tagalog, Hindi or Bahasa Indonesia) is an advantage
• Good communications skill
• Service-oriented attitude as the role is a frontline role

We will only contact shortlisted candidates.