Senior Associate- Key Accounts Management

Roles and Responsibilities

Ability to identify customers LTL/PTL requirements and clearly communicate the product

offerings to match their needs.

Service a geographical area/client segment to generate leads & sign new customers. Responsible for negotiation & pricing closure.

Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a personal service.

Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

Conversion of qualified leads into customers (First Time Buyers) across Major, Small and Medium Business Accounts and develop and penetrate existing accounts (Retention and Development).

Act as the customers main point of contact, by liaising closely with the relevant departments

within Delhivery to ensure that their queries, problems or issues are dealt with appropriately.

Monitor the health of accounts, service levels and enhace SOW growth. Prepare and present

weekly/monthly reports detailing sales achieved and those predicted against targets.

To continually develop knowledge of Deliverys products/services and general commercial

awareness to provide the best possible solutions to the customers.

Desired Skills and Experience

• Candidate should have 2-7 yrs. experience in Logistics / SCM BD Role
• Candidate should have excellent communication skills, good negotiation & co-ordination, market intelligence, generate business inquiries, expanding sales & ensure the profitability of the
• company
• New acquisition skills required
• Analytical bent of mind and good data analysis skills
• Willing to travel and are ready to visit as per the company ask
• A positive attitude and a desire to promptly resolve potential customer issues or complaints to
• support business growth.
• Go getter and responsibility taker who will ensure that we hit monthly targets with given margins