Senior Associate - ITAM

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What you'll do: Senior Associate - ITAM in the Enterprise will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis.

• Review new software requests for accuracy and adherence to standards and policies
• Responsible for collecting the information from end users and coordinating with additional support team to review the software needs.
• Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components.
• Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement.
• Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams
• Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses.
• Administer license change management and license closure.
• Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment
• Ensures the end-to-end user experience and acts as a single point-of-contact for the end user.
• Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages
• Assignation of licenses or removal for various tools.
• Supporting various IT functions for operational support.
• Prepare of various reporting ranging from software status to financial spends
• Responds to requests from managers, and team members, for specific Programs
• Other duties as assigned.

What you'll bring:

• Possess Bachelor's degree in information technology, computer science, or business administration, or in another related field
• 2 to 4 years of experience in software asset management
• Ability to translate licensing terms and conditions in License agreements
• Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices
• Strong communication, interpersonal, team oriented, organizational, and service mindset.
• Proactively identify cost savings opportunities relating to software and software maintenance
• Strong end user service skills
• Self-motivated, goal oriented, and an innovative thinker
• Ability to work both independently and in a team-oriented, collaborative environment.
• Familiar with Microsoft O365 tools
• Able to prepare the reports in tools like excel.
• Must be able to handle multiple tasks and ensure proper follow up is maintained
• SAM certified professional will be a value add.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in , visit .

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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