About Emeritus
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
Job Description IT System Administrator / System Analyst / Site Engineer
Reports to: Head of IT Infrastructure Location: India (Multi-city travel may be required)
Role Summary
We are looking for a hands-on IT professional with 46 years of experience in supporting enterprise IT and ICT infrastructure. This role involves providing L2/L3 support for IT systems, campus AV infrastructure, network devices, and hybrid teaching technologies. The candidate will troubleshoot issues, manage network security, assist with implementations, perform preventive maintenance, and ensure smooth day-to-day operations across academic and administrative spaces.
Key Responsibilities
- Infrastructure Monitoring & Operational Support
Monitor and support Audio Visual systems in classrooms, lecture theatres, and auditoriums.
Support lecture capture and hybrid learning systems.
Maintain video conferencing infrastructure.
Manage Campus IT Network, Including
Network switches (core, distribution, access)
Routers and gateways
Wireless access points and controllers
Passive network infrastructure (cabling, patch panels, racks)
Firewalls, VLANs, and VPNs
Support CCTV surveillance systems and access control systems.
Ensure ICT infrastructure connected to teaching and administrative spaces operates efficiently.
Conduct routine system health checks, identify and troubleshoot faults, perform local rectifications, coordinate with OEM vendors, and manage equipment replacements using standby inventory.
- Classroom & Academic Session Readiness
Conduct Classroom Readiness Checks prior to scheduled teaching sessions.
Verify AV equipment functionality: projectors, displays, microphones, speakers, and control systems.
Test lecture capture and video conferencing systems for hybrid classes.
Ensure connectivity to campus network and internet.
Check network connectivity, VLANs, Wi-Fi coverage, and firewall access for classrooms and labs.
Rectify any issues prior to the start of teaching sessions or escalate per defined protocols.
- Incident Management & Troubleshooting
Provide first-level technical support for all ICT infrastructure incidents.
Diagnose and troubleshoot issues across AV, IT, CCTV, network devices, and access control systems.
Resolve connectivity issues, firewall access problems, and network performance bottlenecks.
Restore services immediately wherever feasible.
Log and track incidents using the University's service management platform.
Coordinate with OEM vendors for equipment under warranty.
Monitor incident resolution and ensure closure in the CMMS/service platform.
Conduct monthly preventive maintenance for classroom AV systems, network switches, routers, wireless access points, firewalls, CCTV, and access control systems.
Perform firmware verification, security patching, and basic configuration checks for network devices and firewalls.
Maintain preventive maintenance reports and documentation.
Align maintenance schedules with the University's operational calendar.
- Event, Auditorium & Special Session Support
Provide onsite technical support for institutional events, including guest lectures, academic conferences, auditoriums, hybrid teaching, and special events.
Conduct pre-event system checks and configure AV/video conferencing systems, network connectivity, and firewall access.
Offer technical support during events as required.
Coordinate event schedules with University IT or facilities teams.
- CMMS / Service Management Integration
Integrate all service activities with the University's Computerized Maintenance Management System (CMMS) or designated service management platform.
Log and track incidents, manage assets and service history, schedule preventive maintenance, handle service requests, and document corrective actions.
Required Experience & Qualifications
46 years of hands-on experience in IT infrastructure, system administration, and ICT support.
Strong knowledge of LAN/WAN, network switches, routers, firewalls, VLANs, VPNs, Wi-Fi networks, and network security.
Experience with AV systems, lecture capture, hybrid learning tools, video conferencing, CCTV, and access control systems.
Skilled in troubleshooting network performance, connectivity issues, and firewall configurations.
Ability to document configurations, network diagrams, and service reports.
Good coordination, communication, and incident management skills.
Willingness to travel across multiple campuses as required.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In Press
- https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
- emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)
