Senior Associate

Role Description

Executive

• Create the optimal rental experience by maximizing on service opportunities for every customer
• Dealing with customer enquiries about the availability and cost of vehicles. Advise on and sell optional extras to the customer according to his/her needs
• Advise as an expert on all vehicles in the ITH fleet, all protection items, and all extras
• Make expert recommendations and present every product to every customer every time
• Ensure all the bookings from clients / branch offices are properly recorded and actioned smoothly.
• Ensure the time management of handing over the car to client without any delay
• Send SMS to all the clients regarding booking details.
• Allotment of cars as per client requirements
• Ensure duty slip are generated through software are available
• Handle customer complaints with professionalism and confidence
• Handle all telephone and email inquiries in a friendly and helpful manner.

Competencies:

• Preferably from the Car rental industry
• Good communication skills & pleasing personality Possesses exceptional interpersonal and relationship building skills required
• Customer service orientation
• Must be able to work a flexible schedule including day and/or evening hours, including weekends
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service

Educational Qualification:

• Graduate / Hotel Management

Experience:

Must have 2 – 3 years of experience in a reputed car rental company in the field of operating and leasing cars.