Senior Associate, HR Shared Services

Individual Contributor as part of the HR Shared Services team in India

You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLAs are met.

• Oversee end-to-end employee lifecycle processes: onboarding, background checks, relocations, offboarding, etc
• Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist in building and maintaining the Standard Operating Procedures for Case Management
• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc.
• Contribute effectively towards the regional and/or global HR projects that you'd be a part of

Key Skills & Abilities

• Experience for 4–6 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, Americas)
• Has expertise in HR Operations with eye for detail and process adherence
• Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
• Can function independently, with minimal mentorship and supervision
• Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
• Should be proficient with HRMS and ticketing tools such as Zendesk, SuccessFactors, and should have been excellent in meeting HRSS performance parameters - case handling, etc.
• Ability to get into detailing the process and have an eye for detail to suggest process improvements
• Strong collaboration skills with a proactive and solution-oriented attitude
• Comfortable with working in 6 PM to 2 AM shift