Senior Associate HR Operations People & Culture UAE Offshore

Summary:

Deliver high-quality, end-to-end HR operational support across the employee lifecycle while acting as a trusted advisor to employees and people managers. This role ensures operational excellence, data accuracy, and compliance, while contributing to continuous improvement and HR best practice.

Responsibilities:

Employee-Lifecycle Operations

• Support end-to-end employee lifecycle activities including onboarding, probation tracking, contract preparation, transfers, and offboarding
• Support the issuance of employment-related documentation within agreed SLAs
• Ensure accurate and timely updates to employee records across HRIS and internal systems

Process Optimisation and Policy & Compliance

• Guide the implementation and continuous refinement of P&C operational processes, SOPs, and service standards
• Lead on maintaining consistent operational documentation, trackers, dashboards, and compliance files
• Support standardization efforts across entities, ensuring alignment with firm processes and audit expectations
• Identify and escalate process gaps, offering suggestions and supporting improvements
• Map, document and digitise HR processes; drive SLA/KPI tracking and continuous-improvement initiatives

Reporting, Data Management & Compliance (lead responsibility)

• Deliver dashboards on headcount, turnover, DEI, absenteeism, overtime, flight-allowance utilisation; respond to audit & regulatory queries
• Lead the preparation of monthly, quarterly, and ad-hoc HR operations reports and dashboards
• Lead regular HRIS data audits to ensure accuracy, completeness, and compliance
• Ensure integrity, security and confidentiality of all P&C data
• Support HRIS updates, testing and troubleshooting alongside technology teams
• Guide colleagues on correct data entry, document retention practices, and compliance requirements

HRIS Ownership

• Act as system administrator for TeamFlect and Oracle HRIS; build and launch performance-cycle workflows; maintain 99% data accuracy; liaise with IT/vendors for upgrades & troubleshooting.

Payroll & Benefits

• Partner with Payroll and Finance to support as needed, for monthly payroll input/validation; ensure error-free allowances, deductions, statutory filings, medical-insurance, partner flight-allowances using validated travel-agency rate-cards.

Emiratisation Dashboard & Compliance:

• Work with the Emiratization officer and maintain accurate real-time Emirati-quota data; generate SLT/MOHRE quota-tracking reports; flag gaps early and coordinate with HRBPs & Recruitment to close them
• Employee Services
• Escalation point for complex queries (payroll, leave, benefits, letters, insurance, travel)

Qualifications/Experience/Skills:

• Bachelor's degree in Human Resources, Psychology, Law, Politics, Philosophy, Economics, or related field
• At least four years of progressive HR operations experience, preferably in multi-site or professional services environments
• Knowledge of labour laws, payroll & benefits
• Proven HRIS (TeamFlect/Oracle or similar) administration and reporting capability
• Detail-driven, highly organised, strong service-ethic, collaborative with Finance / IT / business leaders