Senior Associate

About the Role

We are looking for a sharp, proactive and high-ownership professional to join the Gold Category team.

The role will work closely with stores and cross-functional teams to drive Gold category

execution, solve business and operational challenges, and ensure seamless implementation

of Gold processes across the retail network. The role will also contribute to merchandising

and broader category initiatives.

Key Responsibilities

● Own day-to-day Gold-related store queries and escalations, including product, pricing, discount and process-related issues.

● Handle complex Gold category related cases and take appropriate decisions within defined policies and processes.

● Act as the key POC for stores and coordinate with cross-functional teams to drive issues to closure.

● Track open issues and ensure timely resolution, with minimal escalation to the Category Lead.

● Identify recurring issues and work towards improving processes, SOPs and overall store experience.

● Support the Category Lead on merchandising, category initiatives and business projects as required.

What We're Looking For

● 1+ years of experience preferred in Retail, Business Operations, Category Management, D2C or a similar role.

● Sharp, proactive and resourceful, with a strong bias for action and a high sense of ownership.

● Confident and street-smart, with the ability to navigate people and situations to get things done.

● Strong problem-solving, decision-making and stakeholder management skills.

● A hustler who takes initiative, follows through and is comfortable working independently in a fast-paced environment.

● Curious and eager to learn, with the ability to quickly understand new concepts, processes and business problems.

● Strong working knowledge of Excel/Google Sheets; proficiency in using AI tools is a plus. Prior experience in jewellery, retail, store operations, business operations or category management is preferred.