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Aster Medcity

Senior Associate Customer Care

Aster Medcity
Mysore
1-4 Years

This job is no longer accepting applications

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  • Posted 5 months ago

Job Description

  • As a Customer Care Senior Associate, your role involves overseeing and managing customer care operations within a company
  • You are responsible for ensuring high-quality customer service, resolving complex issues, and supervising a team of customer care representatives
  • Your key responsibilities may include:Team Management: You will be responsible for supervising and leading a team of customer care representatives
  • This involves training, coaching, and providing guidance to ensure excellent customer service
  • Customer Issue Resolution: You will handle complex customer issues and escalations that require senior-level intervention
  • This could involve resolving complaints, providing solutions, and ensuring customer satisfaction
  • Process Improvement: As a senior executive, you'll need to identify areas for improvement within the customer care department
  • This could involve streamlining processes, implementing new technologies or tools, and enhancing the overall customer experience
  • Performance Monitoring: You will monitor the performance of the customer care team, tracking key metrics such as customer satisfaction, response times, and issue resolution rates
  • Regular feedback and performance evaluations will be part of your responsibilities
  • Customer Relationship Management: You will build and maintain positive relationships with key customers, ensuring their needs are met and addressing any concerns they may have
  • Reporting: You will prepare reports and presentations on customer care metrics, team performance, and customer feedback
  • This information will be shared with senior management to guide decision-making and strategic planning
  • Training and Development: You will identify training needs within the customer care team and coordinate training programs to enhance their skills and knowledge
  • This could include product training, customer service techniques, or soft skills development
  • Collaboration: You will collaborate with other departments, such as sales, marketing, and product development, to gather feedback, address customer pain points, and improve overall customer satisfaction

More Info

Job Type:
Permanent Job
Industry:
Health Care
Role:
Customer Service Executive (Voice), Customer Service Executive (Non-voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Aster Medcity

A world-class quaternary care centre with one Multispeciality Hospital and eight separate Centres of Excellence, Aster Medcity combines the best of talent and technology to provide holistic treatment with a multidisciplinary approach. Across the years, Aster Medcity aspires to evolve into a medical destination - one that attracts and nurtures the best talent, keeps upgrading technology as well as fosters research, education and a distinctive work culture that is ethically and socially relevant. Set in a soothingly beautiful 40-acre waterfront campus, Aster Medcity is a 670-bed quaternary care facility with one Multispeciality Hospital and eight separate Centres of Excellence in Cardiac Sciences, Neurosciences, Orthopaedics & Rheumatology, Nephrology & Urology, Oncology, Women’s Health, Child & Adolescent Health and Gastroenterology & Hepatology. The first quaternary care hospital in Kerala to achieve the coveted JCI (Joint Commission International) Accreditation – the gold standard in global healthcare, Aster Medcity also won the NABH Accreditation, first-ever NABH Award for Excellence in Nursing and Green OT (Green Operation Theatres) Certification by Bureau Veritas – all within one year of opening its door to the world. One of the most advanced healthcare destinations in India, Aster Medcity offers a comprehensive range of diagnostic and therapeutic technology to facilitate efficient and accurate treatment.

Job ID: 110006085

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Last Updated: 13-11-2025 11:48:32 AM
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