Senior Associate Corporate Services Customer Support

Amgen Technology Private Limited

Hyderabad

3-8 Years

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Posted a month ago
Over 100 applicants

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Job Description

Provide second-line support after AI-assisted self-service for Travel, Expense, and corporate services issues.
Handle queries via ServiceNow and troubleshoot related operational problems.
Maintain logs of common issues and escalate complex cases to internal teams.
Update AI assistants and knowledge articles based on frequently asked questions.
Require bachelor's degree with 3+ years in a customer-facing role.
Experience with corporate services and tools like ServiceNow and SAP Concur preferred.
Strong customer service skills, empathy, clear communication, and time management essential.
Familiarity with regulated industries (GxP) and travel/expense processes is a plus.
Support Amgen's mission by ensuring staff can focus on patient care.
Competitive benefits and collaborative culture offered.

More Info

Job Type:

Permanent Job

Industry:

Biotechnology

Role:

Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Amgen Technology Private Limited

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Amgen is one of the 30 companies that comprise the Dow Jones Industrial Average, and we are also part of the Nasdaq-100 Index, which includes the largest and most innovative non-financial companies listed on the Nasdaq Stock Market based on market capitalization.

Job ID: 116702315

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