Senior Associate - Consulting

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene's high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Role: Sr. Associate Consulting

Job Description:

Indegene is seeking a proactive and client-focused Customer Success Manager to support pharma brand teams in driving efficient Content Transformation and Modular Content Delivery.

The ideal candidate will have hands-on experience working with Content Module Cards, modular content ecosystems, and digital content operations within the pharmaceutical domain. This role requires strong stakeholder management skills, operational understanding of content workflows, and the ability to drive value through scalable content modularisation.

Key Responsibilities:

Client & Stakeholder Management:

Act as the primary point of contact for pharma brand stakeholders.

Build strong, consultative relationships to understand business goals and content needs.

Drive alignment between brand teams and internal content production teams.

Ensure client satisfaction through proactive communication and delivery excellence.

Modular Content & Content Transformation:

Lead and manage Content Module Card development and deployment across brands.

Drive content transformation initiatives (global-to-local adaptation, repurposing, modularization).

Ensure content assets are reusable, scalable, and compliant with regulatory requirements.

Work closely with medical, legal, and regulatory (MLR) teams to streamline approvals.

Operational Excellence:

Monitor project timelines, milestones, and SLAs to ensure on-time delivery.

Identify process gaps and recommend improvements in content workflows.

Track performance metrics and provide insights to improve content effectiveness.

Support adoption of content hubs and centralized content ecosystems.

Cross-Functional Collaboration:

Collaborate with creative, production, medical, and technology teams.

Ensure seamless execution from strategy to deployment.

Facilitate weekly governance calls and provide status updates to stakeholders.

Required Skills & Experience:

35 years of experience in pharma, life sciences, healthcare marketing, account management.

Ability to create high quality PowerPoint presentations based on client or internal requirements

Strong experience in Content Module Cards and modular content strategy.

Understanding of pharma regulatory frameworks and MLR processes.

Excellent stakeholder management and communication skills.

Ability to manage multiple projects and accounts simultaneously.

Preferred Qualifications:

Experience working with Veeva Vault / PromoMats or similar content management platforms.

Exposure to digital marketing campaigns and omnichannel engagement models.

Prior experience in content operations, brand servicing, or digital project management within pharma.

Key Competencies:

Client-first mindset

Strategic thinking with operational excellence

Strong problem-solving skills

Attention to detail and quality focus

Collaborative leadership

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.