Job Description
About the role
Senior Associate- Clubcard Operations Optimization
You will be responsible for
Job Summary:
Responsible for managing Tesco Clubcard Statement processes end-to-end, leveraging data analysis to identify
trends, improve operational efficiency, and ensure accuracy and timeliness of customer statements. The role involves
driving continuous improvement initiatives, mitigating risks, and supporting cost-reduction projects across the
Clubcard network.
In this job, I am accountable for:
- Understands business needs and in depth understanding of Tesco Clubcard, Online and Marketplace processes
- Own Clubcard Statement for all Tesco customers and manage critical paths, meeting schedules, and documentation.
- Identifying operational improvements and finding solutions by applying CI tools and techniques
- Responsible for completing tasks and transactions within agreed KPI s
- Knows and applies fundamental work theories/concepts/processes in own areas of work for self and team.
- Supporting Managers in expanding the Clubcard Statement while utilizing data analysis to identify trends, meet KPI
targets, and drive improvements across all depots
- Identify process gaps and develop mitigation plans to address potential risks and improve overall effectiveness.
- Identify oppurtuntiies and work on projects to reduce operating cost in Clubcard Network and stay up to date with
Business
- Assist the team in planning delivery of clubcard statements
- Responsible for quality checks on all processes related to clubacrad and ensure the quarterly staements are 100%
accurate and meet timeliness as per clubcard statement plans.
Key people and teams I work
People, budgets and other resources
with in and outside of Tesco:
I am accountable for in my job:
- Clubcard Proposition team
- Day to day operational processes for all Clubcard
- Clubcard Partnership team
partnerships
- External Clubcard Partners
- Maintain all digital communication for our Partnerships
- Clubcard Technology & Product teams
- CEC team
Operational skills relevant for this job:
Experience relevant for this job:
- Proficient in SQL, VBA, Hive, Python Tableu and
- Any Graduate with 3 to 5 Year of Experience of
Alteryx
working with Online content systems.
- Excellent problem solving skills translating complex
-Worked on large data set
issues into clear and actionable frameworks
-Building relationships with stakeholders
- Strong written and verbal communication, ability to
- Problem solving
engage with stakeholders at all levels
- Organised and enjoys juggling multiple tasks
- Turn Data into actionable insight - Understand
- Strong influencer, great at working with partners
- Nurture meaningful Customer Relationships
- Problem-solving skills and analytical mindset - Skilled
You will need
Senior Associate- Clubcard Operations Optimization
Whats in it for you
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
About Us
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.
At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.
We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.
