Some Careers Shine Brighter Than Others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of
Senior Associate - Client Facing Technology
In This Role, You Will
- The Client Facing Technology (CFT) team acts as a technical on-boarding service between HSBC's Synthetics & Cash Prime Brokerage business and external clients. The CFT team owns and manage technical connectivity set-up between HSBC and its clients. The CFT team is responsible for organizing and managing the technical, end-to-end on-boarding process of new clients.
- The CFT team acts as central point and co-ordinator between Client, Fund Admins, Vendors, Middle Office providers and internal HSBC teams, linking inbound & outbound trade flow together for external client reporting. As part of the on-boarding process, the CFT team is also responsible for analyzing, design and testing of system enhancements relating to external client requirements. The CFT team works closely with HSBCs Client Management and Transition team.
- Own and manage requirements gathering for operational order, execution flow, working with trading desks and technical teams. Own the requirements gathering process for all technical Prime client on-boarding. Work closely with a wide range of external parties such as external clients, fund administrators, vendors, middle office providers as well as multiple business and technical teams internal to HSBC.
- Delivering client connectivity and requirements such as SFTP, HTTPS, Trade Allocation & Matching, SWIFT, Client Locates & Availability and T+1 Client & Regulatory Reporting.
- Support the Transition and Client Management team globally to manage and prioritize all projects and client asks. Chair and coordinate regular meetings with these front office teams.
- Build-up a comprehensive knowledge base of technical connectivity across various mediums and the financial sector. Document the domain knowledge on the relevant internal repository.
- Timely responses are required for the client / our business team's queries or technical issues. System troubleshooting and problem solving across the platforms and teams.
- Maintain a good relationship / networking with external clients and our business teams. Ensure compliance with all relevant internal instructions/policies, internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behavior.
To Be Successful You Will
- 5 years and above working experience specifically in client on-boarding specifically client connectivity set-up.
- Experience with file transmission protocol and network systems (common topologies, protocols etc.)
- Knowledge of encryption techniques and file transfer protocols
- Multi-tasking. This role requires the ability to handle multiple projects concurrently.
- Strong negotiation and stakeholder management skills to satisfy a wide range of internal stakeholders and external clients.
- Domain knowledge on Prime Finance, Equity, Trade Allocation & Matching and Swift is preferred.
- Experience of workflow systems such as JIRA and Confluence.
- Exposure to database structured query language (SQL) in Oracle. Advantage but not required.
- Flexibility to adapt to UK / US / HK hours
You'll achieve more at HSBC
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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