Senior Associate, Capability Team

As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services within Customer Experience & Business Trends in Bangalore, India.

Key job responsibilities

• Performing a wide range of data collection, categorization, validation, survey creation, and data processing related tasks
• Using high level of judgement to determine/identify differentiated experiences and/or trends.
• Partner with internal stakeholders on execution, escalate operational issues, draft SOPs.
• Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
• Contribute and lead process improvement initiatives that impact overall efficiency/ quality

About The Team

Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Strong analytical skills including proficiency in Microsoft Excel
• Previous work experience, specially handling data recording and business analysis
• Interest in e-commerce, gaming industry
• Willingness to learn and passion for improving the overall customer experience
• Self-starter, motivated, and extremely organized