About us :
At Cashfree Payments, we're not just shaping the future of payments—we're moving fast to
scale businesses at every stage, with deep expertise in powering India's D2C and e-commerce
growth.
Founded in 2015, we process transactions worth $80B annually and are trusted by more than
800,000 businesses. Authorised by the Reserve Bank of India, we are one of the first entities to
receive critical licences like PA-PG, PA-CB and PPI in the sector. We enable seamless
collections, payouts, identity verification, and fraud detection.
We are backed by Silicon Valley investor Y Combinator, Apis Partners, Krafton Inc, State Bank
of India (SBI), and were incubated by PayPal.
Roles and responsibilities :
- Manage and grow existing customer relationships in Emerging Business vertical, by identifying opportunities for upselling, cross-selling, and deepening engagement
- Develop strategies for expanding existing customer accounts within emerging market categories, focusing on long-term partnerships
- Consistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing customers in line with team/organizational objectives
- Maintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationships
- Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts
- Collaborate with customers to identify new use cases and tailor solutions to meet their evolving needs, driving long-term value
- Establish best practices and operating procedures for customer retention, relationship management, and account expansion
- Keep updated on market trends, customer pain points, and competitor actions that may impact current customer relationships and growth opportunities
Required Skill :
- 1 -2 years of relevant experience in account management, up-selling, and cross-selling.
- Experience in product-focused sales and an organized approach to work
- Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements
- Strong business acumen and product expertise
