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Job Description: Senior Associate / Analyst (G1L2/G2L1)
Department: Global Finance Contracts Audit CoE Location: Pune, India Work Hours: 7.00 AM 4.00 PM EST (extended hours during close week)
Position Summary: The associate will be a part of the Global Finance Contracts Audit CoE team within Pricing Team, working to support our three major stakeholders Compliance Solutions (CoSo), National Account Services (NAS) and Major Accounts Services (MAS), in ADP.
This position is responsible for ensuring the accurate and efficient flow of requests through Group mailbox or Seibel Queues. This role will be asked to audit the contract and pricing changes in the system based on Contract document. The role also asks for other price related projects, reports and analysis as necessary and appropriate. The idea would be that a substantial portion of requests would be managed to support our service levels. The job profile includes daily telephonic / email conversations with our stakeholders, Sales Executives, service teams, MAS, NAS, CoSo Senior Leadership (Directors/Sr. Directors/VPs/CFO) that provides insights and strategic learnings to accomplish our aims and objectives.
The role requires the associate to be comfortable in working in ambiguous situations as the business requirements & trends are dynamic in nature and require out of the box solutions with below roles and responsibilities and is not limited to:
Provide solution to day-to-day requests / audit cases
Understanding pricing hierarchy and coordinating with sales reps / service team members and internal teams for price change requests, discrepancies or questions
Validate price change requests as per contract document and update new pricing into the system Processing various price change email requests
Assessing client level details / client pricing requests and executing into system as per the standard price change / increase processes Copyright 2024 ADP, Inc.
Conduct in-depth analysis of pricing data to identify eligible clients due for annual price increases Process various reports regarding price changes and modifications.
To ensure prompt email turnaround is maintained through the Outlook inboxes / Siebel system
Able to manage and process large amount of data in excel efficiently and accurately
Perform additional tasks as necessary to support the day-to-day responsibilities of the team
Qualifications: Any Graduate / MBA (preferred) Basic Requirements:
2-5 years of relevant work experience. Prior experience in Contract Audit process is preferred
Effective communication skills (written and verbal)
High degree of accuracy and attention to detail
Team player, acts with a sense of urgency and can work cross functionally across different teams
Flexible and adaptable to changing business needs and requirements
Expertise with MS Excel and software tools like Oracle, CRM (Clarify/SIEBEL) Preferred Requirements:
Experience of having worked in a CoE environment in Pricing process
Experience in an operational / analytical role
Familiarity with financial metrics and calculations
ADP India, is the fully owned subsidiary of ADP INC., and is engaged in providing IT and ITES service to ADP business divisions worldwide. Established in 1999, with offices in Hyderabad and Pune, ADP India provides the opportunity of working on multiple processes, domains and technologies to over 3500 associates.
In the space of IT, the India operation provides complete range of software development and technical support services. On the BPO space, the India operation provides Solution center services that involve back office operations covering both voice and non-voice processes. The operations can be classified into two areas:
Software Development
We work with onsite business unit teams to build and support various products of ADP. Our work spans the entire software value-chain, from strategic Business Process Re-engineering and Enterprise Application Integration to Operational Product support and Maintenance.
The products use and deploy technologies that include:
• Web technologies
• Client Server Technologies
• Mainframe Technologies
• Communication Technologies
• Enterprise Technologies
Working closely with ADP business divisions around the world, we use a global services delivery model that combines on-site and remote expertise to accelerate the development of mission critical solutions.
Solution Center Services:
We focus on ownership, administration and management of business processes based on measurable performance metrics, effectively leveraging our in-depth business domain understanding and strong computing infrastructure. Our services cover diverse domains such as payroll processing, benefits administration, tax & financial services and pre-employment services.
ADP India has also received the ISO 27001 certification.
The service delivery can be broadly classified as:
- Non-voice Processes : Transaction Processing, Analytics, Data Conversion, Implementation Support etc.
-Voice Processes: Participant customer calls and client technical support, Tier 1 & 2 services
ADP INC:
Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.
ADP has been ranked No. 2 on FORTUNE World's Most Admired Companies in the Financial Data Services industry category and has a strong leadership position in every core business segment it operates in. ADP is the only IT services company and one of only a handful of U.S industrial companies to be triple A-rated by Standard & Poor’s and Moody’s.
Job ID: 103836267
