Description
- Handle various types of cases related to catalog and vendor complaints
- Provide required inputs to stakeholders to manage vendor feedback
- Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities
- Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
- Document processes & regularly update existing SOPs
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs
I. Skills
- Excellent written and oral communication skills (English)
- MS Excel proficiency – ability to mine voluminous data for specific detail
- Strong analytical skills
- Strong interpersonal skills
- Excellent listening skills
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
II. Critical Qualities / Characteristics
- Pace of implementation and consistency in performance
- Willingness to take initiatives and additional responsibilities
- Willingness to travel
- Commitment and completion factor
- Peer respect - establish and maintain cooperative working relationships
- Creative and analytical problem solvers with passion for operational excellence
- Identify areas of possible process improvements
III. Ability to
- Multi task in a fast paced environment
- Operate in the system with speed and accuracy necessary to meet Amazon standards
- Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
- Flexible to work in shifts (including weekends) basis the business requirements and to make calls
IV. Operations
- Interact with vendors/stakeholders for process setup/clearing blockers in process
- Flag possible escalation, dive deep to recommend and implement corrective actions
- Flag any updates received from stakeholders on process to Team Lead/Manager
- Be part of stakeholders calls to raise challenges, lead, and document conference discussions
- Audit tasks assigned to junior associates and report quality metrics
- Train new staff and give feedback to the training team/manager
- Understand the processes across teams & work towards improving the same along with process experts
Basic Qualifications
- Speak, write, and read fluently in English
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred Qualifications
- Experience in automation and programming
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Company - ASSPL - Karnataka
Job ID: A10409614
