Senior Area Manager - Gold loan

Skill Lab Services

Fresher

Not Disclosed

Thane, India

Posted a day ago
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Job Description

A Senior Area Manager in the Gold Loan business is responsible for managing multiple branches within a region, driving business growth, ensuring operational excellence, and leading branch teams.

Key Responsibilities

Manage and supervise the performance of multiple gold loan branches within the assigned area.
Achieve regional business targets for gold loan disbursements, portfolio growth, and profitability.
Develop and implement sales strategies to increase customer acquisition and market share.
Monitor branch productivity, daily disbursements, renewals, and loan closures.
Recruit, train, mentor, and evaluate Branch Managers and sales teams.
Ensure adherence to company policies, RBI guidelines, KYC, AML, and regulatory compliance.
Oversee gold appraisal quality and ensure accurate valuation of pledged gold.
Monitor loan-to-value (LTV) ratios and maintain portfolio quality.
Review overdue accounts and implement effective collection and recovery strategies to minimize NPAs.
Conduct regular branch audits to ensure operational efficiency and risk control.
Maintain high standards of customer service and resolve escalated customer grievances.
Analyze MIS reports, business trends, and branch performance to identify improvement opportunities.
Coordinate with Operations, Credit, Risk, HR, and Compliance teams for smooth business functioning.
Monitor competitor activities, local market trends, and customer needs to develop business opportunities.
Ensure branch security, safe custody of pledged gold, and adherence to security protocols.
Drive cross-selling of insurance, savings products, or other financial products (where applicable).
Prepare periodic business reviews and present performance updates to senior management.
Build relationships with local business communities and key stakeholders to generate business leads.