ServiceNow Principal Technical Consultant - Skill Requirements
- Deep technical expertise in the ServiceNow platform, including architecture, configuration, and development best practices for enterprise implementations.
- Strong hands-on development capability across the ServiceNow platform, including:
○ JavaScript and Glide API
○ Business Rules, Script Includes, Client Scripts
○ UI Policies, UI Actions, ACLs
○ Server-side and client-side scripting patterns
Debugging and troubleshooting using Script Tracer, breakpoints, log points, and system logs
- Extensive experience designing and implementing Flow Designer–based automation, including: ○ Creating flows, subflows, and reusable actions
○ Implementing approval flows and workflow orchestration
○ Using Decision Builder
○ Converting legacy Workflow Editor workflows to Flow Designer
- Strong implementation experience with Service Catalog, including:
○ Catalog items and request fulfillment processes
○ Variables and variable sets
○ Catalog client scripts and UI policies
○ Catalog approval workflows and Flow Designer integration
- Experience designing and implementing integrations using ServiceNow native capabilities, including: ○ Integration Hub
○ Data Stream Actions
○ REST and SOAP integrations
○ OAuth authentication
○ Integrations with enterprise platforms such as Microsoft services
- Experience configuring and extending ServiceNow user interfaces, including:
○ Service Portal configuration and customization
○ Widget configuration and portal layout development
t
ant or domain-separated deployments
- Experience designing and extending scoped applications, including development of custom scoped applications and extending out-of-the-box scoped applications such as HRSD.
- Familiarity with ServiceNow implementation documentation and platform guidance, including resources such as the CSM Implementation Guide. (NOTE: This can be supported by the Engagement Manager)
- ServiceNow certifications preferred, including CSA, CAD, CIS-ITSM, and CIS-CSM, with experience delivering enterprise scale implementations.
