Job Role: Senior Application Support Engineer (.NET Technologies)
Job Location: Bangalore, Hyderabad, Pune
Work Mode: (Hybrid)
Experience: 8+ Years
About the Role
- We are seeking highly motivated and technically proficient Application Support Engineers to join our AMS (Application Management Services) team.
- The ideal candidate will have strong experience in C#, .NET technologies, Web Services, SQL Databases, and VBA development/support.
- The role requires working in a dynamic production support environment with defined SLAs, ensuring application stability, incident resolution, root cause analysis, and continuous service improvement.
- The successful candidate should be adaptable, customer-focused, and capable of performing under pressure while managing multiple priorities in a business-critical environment.
Key Responsibilities
- Application Support & Maintenance
- Provide L2/L3/L4 support for business-critical applications in accordance with agreed SLAs.
- Monitor application performance and promptly resolve incidents, service requests, and production issues.
- Analyze and troubleshoot complex technical problems across applications, databases, and integrations.
- Coordinate with business users, development teams, infrastructure teams, and vendors for issue resolution.
- Perform root cause analysis (RCA) and implement preventive measures to minimize recurring incidents.
- Manage application deployments, patching, configuration changes, and release support activities.
Technical Development & Enhancements
- Develop and maintain applications using C# and .NET technologies.
- Create and consume Web Services (REST/SOAP APIs) and troubleshoot integration-related issues.
- Design, optimize, and maintain SQL Server databases, queries, stored procedures, and scripts.
- Maintain and support VBA-based solutions and automations used by business teams.
- Implement minor enhancements, bug fixes, and process improvements to improve application performance and user experience.
SLA & Operational Excellence
- Ensure adherence to Incident, Problem, and Change Management processes.
- Meet defined SLA and KPI targets for incident response and resolution.
- Participate in on-call support, planned maintenance, and production releases as required.
- Create and maintain technical documentation, knowledge articles, and operational procedures.
- Proactively identify opportunities to improve system stability, automation, and operational efficiency.
Required Technical Skills
Mandatory Skills
- Strong hands-on experience with C# and .NET Framework / .NET Core
- Experience with ASP.NET, MVC, Web APIs, and Web Services (REST/SOAP)
- Strong knowledge of Microsoft SQL Server
- SQL Queries
- Stored Procedures
- Performance Tuning
- Database Troubleshooting
- Experience with VBA development and support
- Understanding of application integration architectures
- Experience in troubleshooting production incidents and application issues
Preferred Skills
- Experience with Azure or cloud platforms
- Knowledge of IIS administration and application hosting
- Familiarity with DevOps tools, CI/CD pipelines, and version control systems (Git, Azure DevOps)
- Understanding of ITIL processes and AMS delivery models
- Experience with monitoring and ticketing tools such as ServiceNow, Jira, etc.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 8+ years of experience in Application Support, Development, or AMS environments.
- Proven experience supporting enterprise applications in production environments.
Soft Skills & Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work effectively under pressure and manage critical incidents.
- Strong ownership mindset with a customer-centric approach.
- Ability to prioritize workload in a fast-paced operational environment.
- Self-driven, proactive, and adaptable team player.
- Willingness to work in rotational shifts and on-call support models if required.
