We are seeking an experienced
Application Support Engineer with strong expertise in
retail banking systems,
card platforms (credit/debit), and solid technical skills in
Java and
SQL. The candidate will be responsible for supporting critical banking applications, ensuring system stability, and providing timely resolution to production issues.
Key Responsibilities:
- Provide L2/L3 production support for retail banking and card-related applications
- Monitor application health, troubleshoot issues, and ensure high availability
- Investigate and resolve incidents related to credit/debit card processing systems
- Perform root cause analysis (RCA) and implement preventive measures
- Work closely with development, QA, and business teams to resolve defects and improve system performance
- Execute and validate SQL queries, data fixes, and backend troubleshooting
- Support batch processing, job monitoring, and scheduling tools
- Participate in release deployments and post-release validations
- Maintain documentation for incidents, known issues, and support procedures
- Ensure compliance with banking security and regulatory standards
- Provide on-call support and handle critical production incidents
Technical Skills:
- Strong experience in Java-based applications support
- Proficiency in SQL (Oracle / MySQL / PostgreSQL) for data analysis and issue resolution
- Experience with Unix/Linux environments
- Familiarity with application servers (e.g., WebLogic, Tomcat)
- Knowledge of batch jobs, schedulers (e.g., Control-M, Autosys)
- Understanding of APIs, microservices architecture, and logs analysis
Domain Knowledge:
- Strong understanding of Retail Banking systems
- Hands-on experience with Credit/Debit Card lifecycle (authorization, clearing, settlement)
- Knowledge of payment networks (e.g., Visa, Mastercard) is a plus
Soft Skills:
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Ability to work under pressure in a production support environment
- Team player with a proactive approach
Preferred Qualifications:
- Experience with ITIL processes (Incident, Problem, Change Management)
- Exposure to monitoring tools (e.g., Splunk, Dynatrace, AppDynamics)
- Prior experience in banking or financial services domain
