Job Description
About The Role
We are seeking an EOI from colleagues in India for the role of Senior Analyst ESPS Concierge (WFA) open in Concierge team in ESPS.
What the role entails
Reporting line Advisor- ESPS Concierge (WFA)
Scope Your scope will include (but not limited to) below
Accurate and timely management of WFA queries and escalations
Excellent stakeholder management
Work closely with delivery partners to ensure timely resolution of employee queries.
Maintain effective communication to provide exceptional service to employees.
Adhere to SLA and KPI requirements consistently.
Flexible to work in shift as per business requirements.
Maintain effective relationships with various internal groups to ensure needs are met and issues are proactively identified and addressed.
Ensures the effectiveness, efficiency, and value delivery of offshore partner.
Proactively identify improvement opportunities and projects, resulting in process improvement and enhanced end-user experience
Respond to, support, and resolve ad-hoc queries, escalating to the Leader or Site HR as necessary.
Pay strong attention to detail, have strong analytical skills and excellent problem-solving skills.
About Yourself
We are looking for passionate candidates having
3-6 years of experience in global WFA (EDM, EA & Benefits)
Good communication and English writing skills
Knowledge & understanding of SAP & HR ticketing tools (preferably ServiceNow)
Demonstrated problem-solving ability and attention to detail.
General understanding of HR Operating environment, including global HR policies.
Good Knowledge of Microsoft Excel and Word
Continuous Improvement mindset
Ability to collaborate effectively.
Commitment to Rio Tinto values
About Us
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.
Where you will be working
The Rio Tinto office in Gurgaon (India) is one of our corporate hubs and houses service and support functions, as well as a portfolio of product groups including Copper, Coal, Iron Ore, Diamonds, Minerals, Exploration and Growth & Innovation.
Every Voice Matters
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, and people with disabilities and people from different cultural backgrounds.
So, if this sounds like you and the opportunity you are looking for you go to our careers page at Rio Tinto, you can like us on Facebook, follow us on Twitter or join us on LinkedIn.
About Rio Tinto
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Respect and Inclusion
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.
