About Sirion
Sirion is the world's leading AInative Contract Lifecycle Management (CLM) platform, transforming the way global enterprises manage their contracting journey. Powered by generative AI, Sirion delivers intelligent extraction, conversational search, and AI-driven negotiation capabilities for some of the world's most valuable brands. With over 7M+ contracts worth nearly $800B under management and recognition from Gartner, IDC, and Spend Matters, Sirion continues to set the benchmark for innovation in CLM.
WWW.sirion.ai
Power the Future of SaaS Delivery & Why This Role Matters
As a Senior Analyst Service Level & Performance Management, you will drive service level governance, performance management, and stakeholder engagement for Australia-based clients on the SirionLabs platform.
This role is critical in ensuring SLA adherence, dashboard ownership, supplier onboarding governance, and continuous service improvement. You will lead performance discussions, provide actionable insights, and influence service delivery outcomes for senior business stakeholders.
How You'll Make An Impact
Service Level Governance & Performance Ownership
- Own and manage service level performance dashboards, ensuring accuracy and actionable insights.
- Perform detailed analysis and root cause identification for SLA deviations.
- Manage end-to-end SLA tracking, reporting, and escalation management.
Stakeholder & Governance Leadership
- Lead daily/weekly performance review calls, issue tracking discussions, and action planning sessions.
- Drive discussions with business owners to align on KPIs, performance expectations, and improvement plans.
- Present insights, risks, and recommendations to senior stakeholders.
Supplier Onboarding & Coordination
- Lead onboarding of suppliers/vendors, including due diligence, coordination, and tracking deliverables.
- Ensure seamless governance and operational alignment during onboarding and BAU phases.
Continuous Improvement & Automation
- Identify automation opportunities to enhance reporting efficiency. Drive continuous process improvement initiatives across service governance operations.
Experience & Education
Skills & Experience You Bring to the Table
- 48 years of experience in service level or performance management.
- Experience working with international clients is an advantage (not mandatory).
Technical & Functional Skills
- Strong analytical and problem-solving skills.
- Advanced Excel expertise with knowledge of reporting tools (Power BI preferred).
- Strong understanding of SLA/KPI frameworks and governance models.
Core Competencies
- Excellent communication and presentation skills (must have).
- Strong interpersonal skills with a collaborative and respectful mindset.
- High ownership and accountability with a go-getter attitude.
- Strong learning mindset focused on continuous improvement and team enablement.
- Flexibility to extend working hours based on business needs.
- Willingness to travel onsite if required.
Commitment to Diversity and Inclusion
Sirion is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. Reasonable accommodations are provided as required by law.
Excited about this opportunity
We'd love to hear from you! To apply, simply visit our Careers Page Careers at Sirion and follow the steps to submit your application.
