Key Responsibilities
Transition Management
- Lead payroll transition projects for new outsourced clients.
- Develop and execute detailed transition plans, timelines, and project milestones.
- Coordinate onboarding activities with clients
- Conduct transition governance meetings and provide regular status updates to stakeholders.
Process Discovery & Documentation
- Document current payroll processes, policies, workflows, and controls.
- Identify process gaps, risks, and improvement opportunities.
- Create Standard Operating Procedures (SOPs), process maps, and knowledge repositories.
- Validate payroll calendars, pay elements, statutory requirements, and reporting needs.
Knowledge Transfer & Training
- Facilitate knowledge transfer sessions with client SPOCs.
- Ensure complete process understanding.
- Support training and readiness assessments for payroll delivery.
- Develop transition and operational documentation for future reference.
System & Data Migration
- Coordinate payroll data collection, validation, and migration activities.
- Support parallel payroll runs, User Acceptance Testing (UAT), and reconciliation activities.
- Ensure data security and confidentiality throughout the transition process.
Compliance & Risk Management
- Ensure compliance with local labor laws, tax regulations, and payroll statutory requirements.
- Identify transition risks and develop mitigation plans.
- Maintain audit-ready documentation and controls.
- Support governance reviews and compliance audits.
Stakeholder Management
- Serve as the primary point of contact during the transition phase.
- Build strong relationships with client stakeholders and internal teams.
- Manage expectations and resolve transition-related issues promptly.
- Provide executive-level updates on project progress and risks.
Stabilization & Handover
- Support post-go-live payroll operations during the stabilization period.
- Monitor service performance against agreed SLAs and KPIs.
- Ensure a smooth handover to the steady-state payroll operations team.
- Document lessons learned and continuous improvement opportunities.
Required Qualifications
- Bachelor's degree
- 3-5 years of experience in payroll transition, from outsourcing services.
- Experience working with multi payroll environments is preferred.
- Knowledge of payroll systems Ascent.
