Senior Analyst, Operations Voice Process

massmutual india

1-3 Years

Hyderabad, India

Posted 19 hours ago
Be among the first 10 applicants

Job Description

Roles And Responsibilities

Review and validate for accuracy that the Transfer of Assets Packet was mailed/e-mailed/faxed correctly and timely.
Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.
Documentation of various administrative systems on results of each call
Requires detailed communication to advisors and their staff on status of receipt of funds.
Proactively identifies when additional communications (phone call or email) to the advisor are needed when the transfer hits a roadblock.
Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.
Partner with 3rd party vendor to know when new requests for additional funds are required.
Identify when funding is received. Work with third party to move pending application to policy issue.

Requirements Qualifications

1-3 years of experience in Operations (Voice Process)
Good communication skills with a neutral accent
Strong verbal & written communication skills
Must be able to work in a fast-paced high-volume environment without sacrificing the quality of work.
Proven relationship management/outstanding service delivery
High energy level
Good Knowledge of MS office tools
Bachelor's degree (Non – Technical)
Experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
Critical thinking, Quick Learner, Flexible
Open to Night Shifts

Preferred Skillsets

Strong analytical skills/demonstrates problem-resolution skills.
Strong Customer Service orientation/proven relationship-building skills
Experience in using Microsoft Excel
Strong understanding of Annuity products and procedures

Location: Hyderabad, India

Time Type: Full time

Shift Timings: Night Shifts (US Time Zone) 10:30 PM IST to 7:30 AM IST

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About Company

massmutual india

Job ID: 152534229

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Last Updated: 20-08-2026 08:17:14 PM

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