Senior Analyst

Urgent Requirement:

We Are Hiring | Senior Analyst – US International Banking Inbound Process to our esteemed client

Job Title: Senior Analyst

Reports To: Team Leader / Process Manager

Process Type: 100% Inbound – Voice

Job Location: Noida (Sector 63)

Job Type: Full Time/Permanent

Working mode: Work from office

Notice Period: Immediate joiner

Facilities:

Cab: Pick & Drop and Meal

Note: Transportation will be arranged based on your location. This could be either a home pickup or a nearby nodal point within a 3 km radius.

Company Overview:

Is a group company of operating as a specialized, digitally enabled managed services organization focusing on BFSI and domain-centric solutions. While sharing leadership and a common ecosystem for talent, leverages AI-powered digital solutions for financial institutions, often working alongside NLB's broader IT and workforce staffing solutions.

Job Summary:

We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

Eligibility Criteria:

1. Strong verbal communication skills with clear articulation
2. Hands-on experience managing high-volume inbound customer interactions in a contact center environment
3. Willingness to work in a voice-based, customer-facing inbound process on a daily basis
4. Strong customer-centric attitude with a problem-solving mindset
5. Demonstrates patience, empathy, and active listening skills while handling customer queries
6. Ability to follow defined processes, scripts, and compliance guidelines
7. Open to a performance-driven work culture, including productivity, quality, and adherence metrics
8. Willingness to work in rotational shifts as per business requirements
9. Displays positive behavior, resilience, and accountability in a fast-paced environment
10. Proven track record of good attendance and schedule adherence
11. Comfortable receiving feedback and coaching to improve performance
12. Should be reliable, disciplined, and professional at work.

Qualifications:

1. Minimum: 10+2 / Graduate in any discipline.
2. Minimum 3 years of experience in voice process/customer service.
3. Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.

Shift & Work Environment:

1. Shifts: 24/7 rotational shifts. Must be willing to work on Saturdays and Sundays as required.
2. Week Offs: Two days off per week, which may include split week offs based on business needs.

Key Responsibilities:

1. Handle 70–100 inbound customer calls per day related to banking products and services
2. Resolve Level 1 customer queries accurately within defined turnaround times
3. Provide clear information, service support, and ensure first-call resolution wherever possible
4. Follow all process guidelines, quality standards, and compliance requirements
5. Maintain high standards of attendance, productivity, and schedule adherence

Your Safety and Data Security Matter to Us.

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [Confidential Information]

Interested candidate please send your updated resume to

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8951710782 (WhatsApp)