Our Human Resources function brings together diverse talent to unlock performance and potential. We champion an inclusive culture and empower our people to thrive, innovate, and grow.
HR plays a critical role across our global markets-identifying talent, building capabilities, and enabling business success through people.
About the team:
The Learning Operations team, part of the Employee Experience function, is responsible for delivering seamless and high-quality learning experiences. We manage Learning Management Systems (LMS), support the rollout of learning programs, and ensure smooth execution of virtual and instructor-led training.
Working closely with the Capability COE and market teams, we enable the delivery of both mandatory and business-driven learning solutions.
We are seeking a thorough and proactive Learning Operations Analyst to support the delivery and continuous improvement of our learning ecosystem.
In this role, you will play a key part in delivering learning operations,handlingg learning platforms, and ensuring a smooth and engaging learner experience. You will work closely with stakeholders and senior team members to support learning initiatives, maintain data accuracy, and drive operational efficiency.
Key Responsibilities:
Provide operational support for learning delivery, partnering with Capability CoE and market teams.
Assist in the setup, testing, and launch of learning programs within LMS platforms.
Support content uploads, updates, and maintenance, ensuring accuracy and accessibility.
Coordinate with domain guides to enable smooth execution of learning initiatives.
Perform basic reporting and analysis on learning data to supervise participation and effectiveness.
Support testing and rollout of new platform features and enhancements.
Manage learner queries and requests through ticketing systems, ensuring timely resolution.
Supply to continuous improvement initiatives to enhance learning operations and user experience.
Tools & Technologies (Preferred)
LMS platforms such as Workday or Cornerstone
Learning Experience Platforms (LXP/UI tools)
Reporting tools such as Power BI or Google Analytics (basic knowledge preferred)
Ticketing systems such as ServiceNow (SNOW)
Experience & Skills
2-3 years of experience in learning operations, LMS administration, or HR operations
Basic understanding of learning platforms and content management
Solid attention to detail and data accuracy
Good organizational and coordination skills
Ability to manage multiple tasks and priorities effectively
Good communication and customer coordination skills
Willingness to learn and adapt in a fast-paced environment
Fluency in English
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We adopt diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.
