Summary
Position Summary
Senior Analyst – Government & Public Services (GPS) Client Account Management (CAM)
If you would like to be in a role that leverages your strengths to support Deloitte's most important clients, this could be the
role for you. The role provides an opportunity to get involved in activities that help develop and deliver account strategies to
address client issues and accelerate growth. As part of this team, you'll gain exposure to a variety resources and collaboration
opportunities that will help in developing your skills and professional development.
Work you'll do
As a GPS Client Account Management (CAM) professional you will work with Deloitte's account leaders and other internal
stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients.
Your responsibilities will include:
- Assisting the US CAM for project management, delivery and operations of account initiatives. Effectively and
efficiently managing the account operating model to optimize performance and results. Independently handle
projects end-to-end including stakeholder communications, project prioritization, project management and project
delivery
- Work with the account team to protect and build our brand while seeking opportunities to reduce firm risks.
Tracking independence review process for new/existing business relationships and supporting our confidential
management program
- Working with US CAM and the account leadership team in conceptualizing and implementing account planning
strategies vital for successful performance
- Monitoring, reporting and associated analytics of opportunities (entered in CRM) along with their status on a weekly
basis. Keeping pipeline up to date
- Conduct secondary research including competitor, market intelligence, pursuit/ opportunity research to analyze and
share the findings in a presentable format. Research and analysis of future opportunities via public and subscribed
databases
- Design and development of account leadership dashboards. Updates to dashboards on periodic basis
- Handle Account Planning by working on account overview decks; periodic refresh of account eminence distribution;
and account recruitment
- Collect and distribute Industry specific news on a regular basis. Demonstrate industry and account knowledge
through work outputs and on internal client interactions
- Preparing and managing MR/Sales workbook. Analysis of metrics against goals and across portfolio of leaders
- Gain in-depth knowledge about the services the account and associated programs/engagements provide, and utilize
that knowledge to recommend ways to improve the service offered
- Share knowledge and lessons learned across accounts to achieve efficient support and bring leading practice ideas
- Proactively keep the team leader informed about the project status at all times. Ensure project meets set standards
of quality and project requirements
- Develop templates and assist in developing processes for deliverables. Prepare process documents and training
modules for new hires/junior team members
- Share learnings and assist/train junior team members on their account initiatives
The team
The Government and Public Services (GPS) team provides solutions in support of market positioning and acquisition activities to
maximize Deloitte's revenue, relationships, and reputation in the Government marketplace. The team works in collaboration
with the US stakeholders in identifying and tracking opportunities, account spending and opportunity analysis, as well as
competitive and market intelligence support for Government pursuits. The team works closely with the US GPS channels under
Client and Sales Excellence including Marketing and Communications, Information Management, Account Management,
Competitive & Market Intelligence, Pursuits, and Strategy.
Qualification and experience required:
- 3-6 years of professional experience in account management, technology project management, market research,
marketing or business development field
- MBA and/or Masters in relevant field
Skills
- Strong account, client & project management skills with proven experience in providing counsel to senior executives
- Ability to independently manage client requests and stakeholder communications
- Ability to adapt to a changing environment
- Executive presence with an ability to support communications and interactions with leadership
- Excellent verbal, written communication skills. Strong interpersonal skills
- Proficient in Microsoft Office suite – Excel, PowerPoint and SharePoint
- Working knowledge of Salesforce CRM tool
- Excellent analytical and problem-solving skills. Strong Tableau, data analytics skills required.
- Strong experience in market research, information assimilation and synthesis of the data
- Proven ability to create dashboards and present the information in a logical flow. Ability to perform data analysis in
graphical, tabular formats and present findings in PPT
- Knowledge of the US Government marketplace and policy areas such as government spending, Human capital, risk
and compliance, health care, education, human services, digitalization will be an advantage
- Strong attention to detail is required
- Ability to develop remote relationships and work with team members in the U.S.
- Support Client Relationship Management (CRM) activities, such as developing client bios, identifying thought ware
aligned to their focus areas, and tracking relevant information
- Working knowledge of BGov and GovWin tools and an understanding of the U.S. government contracting process will
be an advantage
- Understanding of client service, marketing, sales/pre-sales in a professional services firm
- Ability to work virtually and multitask. Attention to detail with good client service attitude
How You'll Grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We
want all our people to develop in their own way, playing to their own strengths as they hone their leadership
skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking
opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate
their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources
including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-ofthe-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in
Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development.
Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer
employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate
individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help
them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking
for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our
people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to
relationships with our clients, our people and our communities. We believe that business has the power to inspire
and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social
impact in our communities. Learn more about Deloitte's impact on the world.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its
network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent
entities. DTTL (also referred to as Deloitte Global) does not provide services to clients. In the United States, Deloitte refers
to one or more of the US member firms of DTTL, their related entities that operate using the Deloitte name in the United
States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of
public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
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Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
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Requisition code: 328586
