Senior Analyst - Global Process Optimization

This position is designed for a proactive professional who thrives in a fast-paced environment and is passionate about transforming business processes through levers of offshoring, digitization, AI / RPA automation and streamlining. In this role, you will lead the redesign of key processes and workflows, take full ownership of opportunity identification and supervise end-to-end implementation ensuring smooth integration and sustainable operational excellence.

Job Responsibilities

• Global Transformation Initiatives: Actively support or drive key transformation initiatives across the organization, ensuring alignment with strategic objectives.
• Process Re-engineering: Analyze and redesign complete business processes through levers of offshoring, AI automation, RPA automation, digital transformation and process streamlining.
• Process Mapping: Develop detailed process maps for current (as-is) and future (to-be) process flows, providing clear visual documentation for stakeholders.
• Opportunity Identification & AI Use Cases: Identify and evaluate opportunities for process offshoring, elimination, and standard and AI automation(e.g., Gen AI, ML, NLP) to solve complex business problems and streamline workflows; Quantify the financial and operational impact of proposed standard as well as AI driven process improvements. Develop business case, calculate projected ROI, and track post-implementation metrics to ensure solutions deliver measurable business value
• Service Level and KPI Review: Assess current and proposed service level requirements and process KPIs to ensure they meet the evolving needs of the business.
• Governance and Service Management: Review and refine governance and service management frameworks to maintain high standards of service delivery.
• Design Workshops: Organize and support workshops to design innovative solutions, fostering collaborative environments for idea generation and problem-solving.
• Project Leadership: Lead end-to-end implementation projects for various functions within Ford Credit, developing and managing project plans, and collaborating effectively with global stakeholders and cross-functional technical teams.
  
  

Education

• Bachelor's degree in Business Administration, Engineering, or a related field required. MBA or other relevant advanced degree highly preferred.
  
  

Experience

• 5+ years of experience in process redesign, business process management, or a related field
• Experience of supporting process redesign initiatives
• Experience with process mapping, data analysis, and project management methodologies.
• Experience in credit operations of banking, or insurance, or auto-captive finance is highly preferred.
• Experience in driving digital transformation, preferably through use of AI technology, including a proven ability to assess business challenges, identify high-value AI use cases, and implement effective AI strategies that drive growth.
  
  

Skills

• Proficiency in process improvement methodologies, process mapping software and data analysis tools.
• Exposure on AI driven process improvements is highly preferred
• Strong analytical skills with the ability to interpret data efficiently, providing insights that drive decision-making.
• Excellent communication skills, capable of working collaboratively with diverse teams and stakeholders at all levels.
• Expertise in Microsoft Excel, including advanced functions and data analysis tools, to efficiently manage and analyze complex data sets.
• Experience using JIRA for effective project planning and management, familiarity with Microsoft Power Apps, and proficiency in Power BI.