Senior Analyst

Job Description

Job description

We are looking for a highly experienced senior analyst to support and maintain customer facing and internal applications deployed on Microsoft Azure. In this role, you will act as a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements.
You will collaborate closely with developers, product teams and operations to diagnose complex issues, ensure adherence to SLAs and support service availability of the applications

• Act as a senior technical escalation point for application and platform incidents
• Mentor and guide junior engineers within the team
• Provide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus, etc.)
• Collaborate with development teams in triage sessions to resolve defects and performance issues
• Ensure SLA compliance and maintain high standards of service availability and reliability
• Participate in major incident management, providing clear communication, impact analysis and help with restoration of services that process high volumes of transactions
• Monitor and validate application releases, support deployment activities and help identify issues early
• Manage and maintain documentation in confluence and ensure team knowledge is up to date
• Work with service Now for incident, problem and change management
• Identify opportunities for automation, tooling or improvements in monitoring and alerting
• Expectation to provide on call support (but not immediately)

Qualifications

Qualifications

• Relevant University degree/Technical specialty
• Experience with monitoring/logging tools (AppInsights, Log Analytics, or equivalent
• Certification in Azure
• 5+ years in Appsupport, production support roles
• Extensive experience supporting applications on Microsoft Azure
• Strong communication skills, ability to triage incidents, and coordinate across teams

Additional Information

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