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Senior Analyst

eClerx
Pune, India
4-6 Years
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Job Description

Job Description

Job Description:

  • processes and fixes.
  • The ability to create and deliver presentations as necessary
  • Proficient in Service Now Incident, Problem, and Change Management.
  • L1/L2 support for System and network troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Support India as well as onsite international users
  • Own and execute IT asset movement and management
  • Ability to install and troubleshoot All in One and Laser Printers.
  • Good in creating and preparing reports
  • Good escalation handling
  • Understanding of Microsoft Windows systems and network security concepts
  • Good in analysing root cause and providing the resolution
  • Ability to guide and coach the team
  • Comfortable in working in rotational shifts
  • Shift roster management Specific Domain / Technical / Functional skills
  • Proven work experience as an IT Helpdesk Lead
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Teamwork, Team lead and managerial skills.
  • Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset.
  • The ability to read, write, speak, and understand the English language.

Other Requirements:

  • Overtime will be required from time to time during projects and times of increased workload.
  • 24 * 7 shift support.

Experience:

  • Extensive knowledge of IT operations.
  • Educational Qualification Information Technology or relevant field Experience Level 4+ years in end user support (IT).

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

eClerx

Job ID: 147239875

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Last Updated: 12-05-2026 08:14:16 AM
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Senior Analyst

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Skills:

IT asset movement and management, System and network troubleshooting, escalation handling, Microsoft Windows systems and network security concepts, Service Now Incident Problem and Change Management