EssentialJobFunctions

• Providetechnicalleadonnetwork management systems and performance monitoring tools

• Provide technical support for multi-vendor Routers and switches.

• Resolve remote connectivity issues on links and modems in a timely manner.

• Maintaining network configuration data andbackupsforallRemoteconnectivityimplementationsandequipment.

• Supportandmaintainnetworkstability

• Providetechnicalsupportviatelephoneore-mailtofieldpersonalsandvendors

• Resolvetechnicalproblemsthroughpersonalknowledge,researchorteamwork.

• Escalatecasestotheappropriateskilllevelinlinewithdefinedproceduresinordertoensuretimelyresolutionofservicelevelagreementsandmaintaincustomersatisfaction.

• CoordinateonsitevisitsandpartsorderingwithZayoandthird-partyfieldteams.

• Meetproductivityandqualitytargets

• Help and support other members of the team through sharing of information and effective team working

• Diagnose and resolve software hardware connectivity problems.

• Manage and deploy software upgrades to production network equipment as required.

• Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.

• Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities

• Assists in outage root cause analysis, process improvement initiatives, and automation

• Perform other duties as assigned or required

Education/Certifications

• BachelorsdegreeinComputerScienceEngineeringorrelateddegreeorequivalentexperienceand/ortechnicaltraininginelectronics

Experience/MinimumRequirements

• Three(3)tofive(5)yearofrelatedworkexperience

• Basicunderstandingofnetworksecurityprinciplesandconcepts.(IncludingVPN)

• TCP/IPandNetworkingtroubleshooting

• Knowledgeofwirelesstelecommunicationsnetworkmanagementsystems

• CCNAcertificationpreferred

OtherSkills/Abilities

• Excellentsense of personal accountability

• Excellent communication skills.

• Excellent customer service skills

• Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.

• Strong problem-solving skills

• A strong team worker and communicator with the desire to talk to field engineers and technicians

• Proficient with Microsoft Office and the ability to learn specialized system tools

• Skilled at completing ticketsformaintenancepurpose

• Abilitytomulti-taskinafastpacedenvironment

• Detailorientedwithstrongwrittenandverbalskills

• Self-motivatedwiththeabilitytomakecriticaldecisions

• Astrongteamworkerandcommunicatorwiththedesiretotalktofieldengineersandtechnicians.

• Knowledgeofwirelesscommunicationsaplus

• ITILknowledgeaplus