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Senior Analyst
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Senior Analyst
eClerx Investments Ltd- Posted 6 hours ago
- Be among the first 10 applicants
Job Description
- Ensure Critical Performance Metrics are met consistently
- Provide innovative ideas to optimize internal metrics & ensure critical metrics are achieved
- Perform audits and quality checks
- Provide feedback to the agents on their performance
- Ensure directives from senior leadership are percolated and acted upon
- Build team spirit through group sessions, activities, and projects
- Focus on retention of staff through career mapping & guiding team members
- Advocate and follow organizational policies and procedures
- Adhere to the information security requirements
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meets all metrics
More Info
About Company
Skills:
Ms Excel, Jira, Service desk Remedy, MS Teams, Client Engagement, Active Directory, Folder share drive access
Skills:
Sql, Excel, Data quality tools, Data migration and ETL concepts, Salesforce Data Cloud fundamentals, Salesforce data model schema design concepts, Data privacy security compliance access control and audit support concepts
Skills:
Excel, HEOR, Epidemiology, market access, EndNote, Powerpoint, manuscript writing, Ms Word, Reimbursement Dossiers
Skills:
Sql, Power Bi, Spss, HTML, Advanced Excel, IBM SPSS Dimensions, JSON survey schema, DMS Validation, dplyr, tidyverse
Skills:
CAD software, FEA calculation, Microsoft Office Applications