Job Description
Scope:
Associate will be responsible for attending inbound calls from prospective customers and provide them information on client's products and convince them to buy the product over the phone.
Responsibilities:
- Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers
- Should be able to update the customer's expectation/queries for buying the product
- Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in consultative environment.
- Ensuring timely and professional responses to all queries received about the product
- Disposing the call outcome correctly every time
- Research and compilation of answers for informational requests from customers.
- Managing performance against benchmarks set internally as well as customer.
- Working within process scope boundaries.
- Participate in huddle sessions, share best practices.
- Working in close tandem with Asst. Mgrs, SME's & QA's on the process for an excellent team and process performance
- Maintaining and excelling the Customer Service Survey Scores
Requirements
- 12 36 months experience in an International outbound sales campaign through Phone.
- Should be open to work in graveyard shifts.
- Experience in inbound sales programs preferred.
- Excellent English verbal communication skills
- Excellent Computer Skills to capture data correctly
- Handle customer objections / obstacles & collect information
- Basic computer knowledge- MS Office familiarity with the internet environment
- Willingness to work 24X7 basis pre-published schedules.
- Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV's
- Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.
Key Core Competencies:
- Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability.
Shifts- Graveyard (Window-11pm- 9am)
Week Offs- Saturday/Sunday( May be subject to change as per business requirement
