Senior Analyst-Control Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the USCS Control Management Testing & Monitoring team within the BU's Risk ID, Assessment, Testing and Reporting pillar is to identify, assess, mitigate, and report on Operational Risk within BU processes for USCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

Shift - 01:00 PM - 09:30 PM IST

We are seeking a Sr. Analyst who brings a balanced blend of control testing expertise, risk advisory capability, and data-driven thinking. This role goes beyond execution of testing programs - it plays a key part in strengthening control strategy, enhancing risk transparency, and supporting business resilience in a rapidly evolving digital environment, with an exposure to applications and processes used by Enterprise Communication and MarTech Experience (ECMX)

• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
• Lead and challenge risk assessments (RCSA/PRSA), ensuring robust identification of operational, technology, and data-related risks.
• Support risk management practices and application controls with ECMX business. (Exposure with Project Flywheel preferred)
• Evaluate and enhance control design and effectiveness, identifying opportunities for optimization and automation
• Prioritize and execute High Risk areas within Guardian plan e.g., RCSAs and Governance.
• Contribute to strengthening data risk management practices in evolving tech-enabled environments
• Provide risk advisory support during new initiatives, process changes, and control enhancements
• Proactively help identify certain areas of high-risk for intervention (e.g. automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Support governance reporting and present key risk insights to stakeholders

Minimum Qualifications

• 3-5+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Experience in PRSA/RCSA, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Exposure to risk and data analytics tools (Excel advanced, Archer, Tableau, Power BI).
• Project management, communication, and interpersonal skills
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in risk assessments, control testing processes and issue management.
• Experience in at least one of the following:
• Supporting identification of compliance, operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Supporting independent control monitoring, including identification of control improvements
• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.