Summary
The role involves managing various aspects of Clearing and Billing tasks, maintaining customer ledger, ensuring accurate billing through SAP, resolving interface issues, and supporting process improvements. The candidate will be responsible for executing Anti-Money Laundering and OFAC checks, reporting, and supporting other STC processing activities while maintaining high standards of accuracy and control.
Job Responsibilities
- Manage all Clearing and Billing tasks and escalate issues as needed.
- Oversee customer ledger, including cash and credit note allocation, and ensure up-to-date information on disputes, write-offs, and reconciliation.
- Ensure all SAP documents, such as invoices and credit/debit notes, are billed and delivered to customers.
- Monitor interfaces and resolve all interface and EDI related issues.
- Raise and respond to Internal Query Management tickets promptly to drive customer queries towards resolution, including price, delivery, A&P, and rebate related deductions.
- Manage the relationship with the STC Customer Experience Team.
- Maintain Desktop Training Procedures.
- Support standardization and automation, and lead system and process improvement initiatives.
- Actively promote the CARM (Sarbanes Oxley)/Control agenda.
- Support other STC processing activities, including customer data, order entry, price and delivery credit note creation, customer spend, and rebate processing.
- Execute Anti-Money Laundering and OFAC checks as appropriate.
- Prepare and deliver daily, weekly, and monthly reports.
- Perform any other tasks requested by the line manager.
- Manage unallocated cash and ensure ledger quality, addressing untexted and unreasoncoded items.
- Release credit blocked orders timely according to market needs and 3PL order transfer timelines.
- Conduct timely direct debit and outgoing payment runs according to market needs.
- Ensure adherence to SLAs and prevent hidden operational risks and issues.
- Prevent control failures.
Required Skills
- High accuracy in task execution.
- Fluent English language skills as it is the company language.
- Solid PC literacy with strong Excel skills.
Good to have skills
- AR Cash Applications Knowledge, including Posting, Allocations, Outgoing Payment & Direct debit.
