About Role
- Assess business processes, digital journeys and user experience in core systems for key A&CS personas
- Identify improvement opportunities, design and manage business transformational initiatives
- Liaise with Technical teams driving systems development and enhancement to ensure optimal user experience and business continuity
- Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives
All about you
Essential skills and experience:
- Digital Transformation - Experience in designing digital journeys and rolling them in broader organizations
- Project Management - Some project management experience, and ability to oversee multiple priorities simultaneously
- Analytical mind - Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
- Partnership - Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
- Business acumen - Good understanding of the Client Services business drivers
- Agility - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
Others:
Good knowledge of A&CS and other Services teams
