Responsibilities & Duties
- Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
- Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Participate in governance meetings with Operations Team and/or clients.
- May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager.
- Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
- Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
- Perform transition-related activities such as process training & desktop procedures creation.
- Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
- Participate in audit-related activities.
- Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
- Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
- Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
- Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
- Manage complex billing transactions and perform quality review of invoices.
- Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Assist junior team members to address process related concerns.
Qualifications
- Bachelor's degree in finance & accounting or any Business-related course.
- 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
- Excellent communications skills in both written and spoken English.
- Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
- Advanced knowledge and understanding of accounting standards and procedures and internal controls.
- Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
- Previous experience in process migration/transition is preferred.
- Experience working in Shared Services or BPO is preferred.
Additional Information
- Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
- Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
