FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Preposition
- We are looking for a highly motivated, analytical, and positive Lead analyst who can support FCB's growth.
- You bring your real self to work, and you live our values - trust, teamwork, and accountability
Job Details
- Position Title: Senior Analyst Enterprise Loan Operations
- Career Level: P2
- Job Category: Senior Associate
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
Responsible for post close of large syndicated cashflow participation deals, delivering multifaceted support services for our business partners. Responsibilities may include but are not limited to establishing and ongoing maintenance of accounts, loans, and/or cards; managing exceptions for several payment channels; researching or reconciling complex information; and routinely acts as a point of escalation. Accountable for performing assigned functions efficiently while ensuring all regulations, procedures, and polices are adhered to. Provides helps to ensure the day-to-day functions are executed according to policies and procedures.
Impact
Performs assigned activities required to support Enterprise Loan Operations. Works independently and has proven expertise that is applied to the essential functions. Utilizes knowledge or resources to resolve complex issues; seldom encounters issues requiring escalation.
Key Deliverables
Loan IQ/Quality Control/Loan Servicing Knowledge
Performs assigned activities required to support Global Operations. Works independently and has proven expertise that is applied to the essential functions. Utilizes knowledge or resources to resolve complex issues; seldom encounters issues requiring escalation. General operations functions may include, but are not limited to:
- Responsible for all ongoing daily activity and reconciliation issues associated with assigned portfolio of 60-80 deals.
- Monitor customer borrowings, payments, and rate setting activities.
- Contact agents in regard to maturing loans for renewal or repayment.
- Calculate monthly and quarterly fees & interest and reconcile the amount with the agent bank calculation.
- Process loans, deposits, commitment and Letter of Credit facilities for cashflow deals.
- Process any amendment transactions by updating Loan IQ, calculating applicable fees and applying any associated fees and/or cost allocations.
- Monitor and reconcile any past due, suspense or account receivable items, notifying account manager of any true delinquencies.
- Process all trading activity on portfolio, preparing funding memos and standard bank confirmations when necessary.
- Process customer audit confirmations in a timely manner.
- Accountable to administer all loans in accordance with the terms of governing documents, relevant legislation and company policy.
- Support management with various inquiries and audits.
- Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed.
- Proactively managing operational risk inherent in business.
- Ensuring all operational risk/issues are identified and mitigated appropriately and proactively.
- Delivering transactions in agreed time - frames, as per SLA's whilst improving quality of processing, reducing errors and inculcating the zero-error culture.
- Work with internal business partners and vendors as required. Accountability for understanding and adhering to bank policies, procedures, legal and compliance requirements are critical in this role.
- Will work with commercial loan operations managers or other senior GLO staff to research loan related inquiries, respond to internal and external requests for information, review and certify various reports, champion new initiatives, and encourage the sharing of key learning and best practices across work units.
Functional Skills
Skills and Qualification
- Strong ability to multi-task, handle high volumes, and support cross-functional teams
- Excellent written and verbal communication skills with ability to convey information
- Proficient at independently researching and solving complex scenarios
- Solid networking skills, strong ability to establish relationships with internal clients. Strong attention to detail
- Critical thinking with the awareness to know when to challenge or question
- Able to work in a transforming environment and be an ambassador for change
- Aptitude for following process and procedures
- Able to act as a Subject Matter Expert and leader for less experienced team members and work independently with Business Partners as a SME on projects and initiatives as assigned
- Strong critical thinking and problem-solving skills.
Organizational Skills
- Thoroughness
- Technical Capacity/Ability to Work with Variety of Systems
- Problem Solving/Analysis
- Accountability
- Time Management
- Flexibility
- Collaboration
Technical/Business Skills
- Bachelor's degree in accounting or finance related area, or relevant experience
- 46-year financial operations experience
- Superior communications and multitasking skills, with the ability to interact with multiple individuals and Agent banks.
- Knowledge of Loan IQ, MS Office and Clear Par a plus.
- Expertise in MS Office tools
- Hands on experience in LoanIQ
Relationships & Collaboration
- Reports to: Senior Manager/ Assistant Vice President, Banking Operations
- Partners: Onshore teams and various business lines
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
